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How we work

What actually happens in week six

Most renovation anxiety is not about taste. It is about not knowing what happens next, who decides it, and what it costs when something behind a wall turns out to be worse than it looked. Here is the whole sequence.

Six phases, not twenty-four steps

A renovation is not one long event. It is six distinct phases, and they have different rules — different people in the room, different decisions on the table, and a price that starts as a range and narrows to a number.

Knowing which phase you are in tells you what you can still change and what it will cost to change it. That is the single most useful thing we can give you before you sign anything.

The six phases

  1. 01Inquiry and qualification
  2. 02Discovery
  3. 03Design
  4. 04Preconstruction
  5. 05Construction
  6. 06Handover and warranty

How we work

Six phases, and what is settled by the end of each

01

Inquiry and qualification

Typically — About a week

Phase 01

Price certainty

A range only

Drawn from finished work of similar scope and age of house. It is a filter, not an estimate, and we will say so out loud rather than let it harden into a number you remember later.

A short conversation to find out whether we are the right firm for the work, before either of us spends real time on it.

What you do

  • Tell us what you want to change and roughly what you are prepared to invest.

  • Say whether you intend to stay in the house during the work.

  • Send any drawings, surveys or inspection reports you already have.

What we do

  • Ask what the work is likely to involve structurally, and whether it is the kind of job we do well.

  • Give you a range from comparable work we have completed, and say plainly if your budget and your scope do not meet.

  • Walk the house with you, at no charge.

What gets decided

  • Whether the scope and the investment are in the same range.

  • Whether to proceed to a paid discovery phase.

What you receive

  • A walkthrough and a verbal range.

  • A written summary of what we understood the scope to be.

02

Discovery

Typically — Two to four weeks

Phase 02

Price certainty

A band, with its assumptions stated

Usually within about twenty-five per cent. The band is wide because selections do not exist yet and because we have not opened anything up. What we can do at this point is tell you exactly which unknowns are driving the width.

The first paid phase. We find out what the house actually is, rather than what the drawings say it is.

What you do

  • Sign a discovery agreement and pay the discovery fee.

  • Give us access to the house, including attics, crawl spaces and anywhere that has been closed up.

  • Tell us what must not change — the things that are not negotiable for you.

What we do

  • Measure and document existing conditions, including framing, foundation movement, drainage, electrical service and mechanical capacity.

  • Identify what is likely to be behind the finishes, and where the real risk sits.

  • Establish what the City of Houston will require, and whether deed restrictions or a historic district apply to your street.

  • Produce a preliminary scope and a budget band we are willing to design against.

What gets decided

  • The real boundary of the work — what is in, what is out, what is deferred.

  • Whether the budget band supports the scope, and which of the two moves if it does not.

What you receive

  • Documented existing conditions.

  • A preliminary scope of work.

  • A budget band with the assumptions it rests on written down.

03

Design

Typically — Six to fourteen weeks

Phase 03

Price certainty

Narrowing as selections firm up

The number tightens in step with the decisions you make. An open allowance is an open price. By the end of design most of the range that remains belongs to what is still undecided, not to what we do not know.

The longest phase, and the one clients most often underestimate. Almost every decision that affects cost is made here.

What you do

  • Review and respond to drawings. Slow responses here move the start date, not the schedule.

  • Make selections — cabinetry, tile, plumbing fittings, appliances, flooring, hardware.

  • Say no early. A change in design is a conversation; the same change in construction is a change order.

What we do

  • Develop the design from preliminary through to construction drawings.

  • Bring in a structural engineer where the work touches load paths or the foundation.

  • Price the design as it develops, so you find out what something costs while you can still choose otherwise.

  • Maintain a live selections schedule with allowances shown against real products.

What gets decided

  • Layout, structure and the openings in load-bearing walls.

  • Every material and fitting the budget depends on.

  • What is being deferred to a later phase, if anything.

What you receive

  • Construction drawings.

  • A selections schedule.

  • A revised budget that tracks the drawings rather than trailing them.

04

Preconstruction

Typically — Four to eight weeks

Phase 04

Price certainty

Fixed — this is the number

The contract sum is the price. After this it moves only through a written change order that you sign, or through a genuinely concealed condition. Both are covered below, and both are the exception rather than the mechanism.

The design becomes a contract, a permit and a schedule. This is where the price stops moving.

What you do

  • Review and sign the construction agreement.

  • Approve the schedule, including the dates that affect you if you are staying in the house.

  • Close out any remaining selections. An unclosed selection at this point becomes a hold on the schedule.

What we do

  • Put the work out to our trade partners and assemble a detailed, line-item estimate.

  • File for permits and manage the review process.

  • Order long-lead items — windows, cabinetry, specialist fittings — before the start date rather than after it.

  • Build the schedule with the trades who will actually be working, not as a hopeful sequence.

What gets decided

  • The contract sum and the contract type.

  • The start date and the sequence.

  • Where you will be living, and which parts of the house stay in use.

What you receive

  • A line-item estimate.

  • A signed construction agreement.

  • Permits.

  • A schedule with the milestones that affect you marked.

05

Construction

Typically — Three to twelve months, depending on scope

Phase 05

Price certainty

Fixed, moving only through signed change orders

If nothing is concealed and you change nothing, you pay the contract sum. Every departure from it is priced and signed before the work happens.

The visible phase, and the one with the most rules — particularly if you are still living in the house.

What you do

  • Attend a weekly site meeting, in person or on a call.

  • Respond to any decision request inside the window we give you for it.

  • Live around the work, if you have chosen to stay.

What we do

  • Protect the house before anything is removed — see the section on protection below.

  • Run demolition, structure, rough-in, inspections, finishes and commissioning in sequence.

  • Publish next week's schedule every Friday, so a demolition day is never a surprise.

  • Hold quality reviews at rough-in and at finish, before anything is closed up.

  • Return the house to a habitable state every evening, not at the end of the job.

What gets decided

  • Anything a concealed condition forces open again.

  • Final placement decisions that can only be made once the space is framed.

What you receive

  • A weekly schedule and a weekly written update.

  • Photographic records of everything before it is covered.

  • Passed inspections at each stage.

06

Handover and warranty

Typically — Two to four weeks, then two years

Phase 06

Price certainty

Final and reconciled

Every allowance is settled against what was actually bought, and the difference is shown either way. An allowance that came in under is credited back to you.

The phase most firms treat as an afterthought, which is precisely why it is worth asking about before you sign.

What you do

  • Walk the house with us and list everything that is not right.

  • Learn the systems — where the shutoffs are, how the new equipment runs.

  • Tell us when something fails afterwards. We would rather hear it than not.

What we do

  • Walk the punch list with you and agree it in writing rather than by memory.

  • Complete the list before we ask for final payment, not after.

  • Hand over warranties, manuals, permits, inspection records and as-built information.

  • Return at the end of the first year to look at anything that has moved or settled.

What gets decided

  • That the punch list is complete and the work is accepted.

What you receive

  • A closed punch list.

  • A warranty document with a term and a scope on it.

  • Full close-out records for the house.

The four questions

The things you are actually worried about

01

How do change orders work?

02

What happens when something is wrong behind a wall?

03

Can we stay in the house?

04

How do you protect the parts of the house you are not working on?

These are the questions that decide whether people hire a builder, and the ones most firms answer vaguely. Each of these has its own link, so you can send it to whoever you are making this decision with.

A change order is a written, priced amendment to the contract that you sign before the work happens. No signature, no work, no charge. There is no category of change that we make first and price afterwards. Changes come from three places: you change your mind, a concealed condition forces a change, or an authority requires something nobody anticipated. The first is entirely within your control and is much cheaper in design than in construction. The second is covered below. The third is rare and we absorb the administration of it. Each change order states the cost, the schedule effect, and the reason. The schedule effect is the part firms leave off, and it is often the part that matters more — a two-thousand-dollar change that adds three weeks is not a two-thousand-dollar change. If the volume of change orders on a job starts climbing, that is a signal something was wrong in design or in discovery, and we will say so rather than keep writing them.

It happens on most houses of any age. Rot at a sill, a wall that turns out to be carrying load, wiring that was never grounded, a drain line that has failed quietly for years, framing cut through by a previous renovation. In Houston, add foundation movement and slab plumbing that has been leaking under the house long enough to be part of the soil. Discovery exists to reduce the number of these, not to eliminate them. We open what can be opened before the contract is signed, and we tell you where we think the remaining risk sits and what it would cost if we are right. When one appears, the sequence is: stop, document with photographs, price the remedy, present the options, get a signature. You see the same photographs we do. We do not have a category of finding that gets fixed quietly and invoiced later. Where a condition is likely rather than certain, we would rather carry a named contingency in the contract than pretend it away. A contingency that is never spent is returned to you. A surprise that was never mentioned is not.

Usually, and most of our clients do. It is a different discipline from building an empty house, and it changes the sequence and the cost rather than the answer. We seal the work area and run it under negative pressure so dust travels out of the house instead of through it. We keep one working bathroom and some kitchen function wherever the scope allows, and when it does not, we say so before you sign rather than discovering it in week four. There are periods where staying is genuinely unpleasant: slab work, whole-house rewiring, the days when the water is off. We identify those in preconstruction and mark them on the schedule so you can plan around them, rather than finding out on a Tuesday morning. For a whole-home remodel, staying is often the wrong call — it lengthens the schedule and costs more than the rent it saves. We will tell you that even though moving out is the easier job for us.

Before anything is demolished: floor protection along every route the trades use, not just the work area. Temporary dust walls with zippered access. Negative air machines with filtration running for the duration. Covered and sealed HVAC returns so the system is not distributing the job through the whole house. Anything staying in place that cannot be moved is boxed and protected. Anything that can be moved, we move, and we photograph it before and after. The site is swept at the end of every day and the routes are cleared. There is no version of this where you step over a run of cable to get to your own bedroom. Deliveries, parking and skip placement are agreed with you before the start date, because on most Houston streets that is a conversation with your neighbours as much as with you, and it is better had early.

If that sounds like the way you want to work

The first step is a short conversation and a walkthrough of the house. No charge, and no obligation on either side.

Start a Project